I've Had It Up to Here and I Just Won't Take it Anymore

Dear Mr. Hurd (CEO of Hewlett-Packard),

I spent two-and-a-half hours on the phone last night for the second time in a month because my printer/scanner will not work. It's still broken, a software problem, I'm told. Piyush in New Delhi had to get off the phone last night because he was going into overtime and has promised to call me back today.

I have this scanner because my last two did not work either. So I bought a recycled scanner, paid around $70 in order to talk with someone in New Delhi for as long as I like, and paid another $50 in order to get a new scanner delivered should this one break.

My HP laptop loses power because the place where you insert the cord is loose. I'd send it in, but HP wants $400 to fix it. So I'm backing up all my information to an online source, after which I'll probably dump the computer and the printer/scanner.

Or I could send it in to HP so that they can sell it to another schmuck as "recycled," thus ensuring Piyush job security in New Delhi.

I'm thoroughly disgusted. I have an article due today with photos I needed to scan to send in to my editor. I will miss this deadline. Thank you, HP, for all your help.

Sincerely,

Elodie Prichartt
loyal customer for 10 years

Hewlett-Packard Photosmart C5180 All-in-One Scanner/Printer